KEER Exchange Policy

Our Commitment

At KEER, every piece of jewellery is carefully crafted, inspected, and packaged before it reaches you. We stand behind the quality of our 925 sterling silver jewellery and are committed to making the exchange process simple and transparent.

Please note: KEER does not accept returns for any product or under any condition. We only offer exchanges in the cases mentioned below.

Important: Unboxing Video

We strongly recommend recording a continuous, unedited unboxing video from the moment you receive the shipping package until the jewellery is fully unpacked.

This video may be required to verify claims related to a wrong product, wrong size/variant, transit damage, or manufacturing defect.

Exchange Eligibility

An exchange is available only in the following cases:

• Manufacturing defect
• Wrong Product
• Wrong size received
• Wrong variant received

Exchange requests must be raised within 7 days of delivery. Requests made after 7 days will not be eligible for exchange.

Exchange Conditions

The product must:

• Be unused and unworn.

• Be in its original condition.

• Have all original packaging, tags, authentication cards, and invoice intact.

• Not have been altered, resized, engraved, customised, or damaged after delivery.

All exchange requests are subject to verification and quality inspection by KEER.

Exchange Fee

A ₹199 exchange fee applies to approved exchanges.

• Manufacturing defect/Wrong Product: KEER will bear the ₹199 exchange fee.

• Wrong size or wrong variant: The ₹199 exchange fee will be payable by the customer.

Exchange Process & Timeline

1. Contact KEER within 7 days of delivery at care@keer.co or via WhatsApp.

2. Share your order number, relevant photographs, and unboxing video where applicable.

3. Our team will review the request and confirm whether the exchange is eligible.

4. Once approved, the product will be picked up for inspection.

5. After successful inspection, the replacement will be processed.

The complete exchange process, including pickup, inspection, processing, and re-delivery, may take 10–15 business days from the date of exchange approval.

If the Replacement Is Unavailable

If the requested replacement product is unavailable, the amount paid for the product will be refunded.

You may choose between:

• KEER Store Credit, or

• Refund to the original payment method

The refund will be processed within 5–7 business days after confirmation that the replacement product is unavailable.

The refund will be made only to the original payment method used for the order and cannot be transferred to another bank account or UPI ID.

Manufacturing Defects/Wrong Product

If you believe your product has a manufacturing defect or you received a wrong product, please report it within 48 hours of delivery with:

• Order number

• Clear photographs of the product

• Unboxing video without cuts

Once verified, KEER will provide an exchange for the same product, subject to availability, and bear the applicable ₹199 exchange fee.

Damage caused by misuse, normal wear and tear, scratches, perfume exposure, improper handling, or alterations after delivery will not be considered a manufacturing defect.

Wrong Size or Variant

If you receive a wrong size or variant, please contact us within 7 days of delivery.

Once verified, KEER will arrange an exchange subject to availability. The ₹199 exchange fee will be payable by the customer.

Product Inspection

All exchanged products are subject to quality inspection at our Jaipur facility.

KEER reserves the right to reject an exchange if the product:

• Shows signs of use or wear.

• Has been altered, resized, engraved, or customised.

• Has scratches, damage, or perfume exposure caused after delivery.

• Is missing original packaging, tags, cards, or invoice.

• Falls outside the applicable exchange period.

Order Cancellation

Orders can be cancelled before they are shipped.

• Standard orders: Cancellation requests must be made within 6 hours of placing the order, provided the order has not been shipped.

• Personalised/custom orders: Cancellation is accepted only within 2 hours of placing the order, before production begins.

Once an order has been shipped, it cannot be cancelled and will not be eligible for return.

Approved cancellations will be refunded as KEER Store Credit or to the original payment method, with processing taking 5–7 business days.

Pricing Transparency

KEER follows a clean pricing model. Prices are based on the current cost of 925 sterling silver, gemstones, and precision plating.

Prices displayed on keer.co may change due to fluctuations in raw material and production costs. You will always be charged the price displayed at the time of purchase.